Sensory & Focus · 02 Support

Ninety. is a small app and most of it just works. If something isn't, write directly — no ticket system, no helpdesk loop. We read every email.

Contact: [email protected]

01.Adding the Control Center widget

Open Control Center (swipe down from the top-right corner of the screen). Long-press anywhere inside Control Center to enter edit mode. Tap + Add a Control at the bottom-left, scroll to find Ninety. in the gallery, and tap it. iOS will prompt you to pick a pace — Slow or Quick. Pick one and tap Add.

02.Switching between Slow and Quick

The pace is a per-widget setting. To change it on an existing widget: enter Control Center edit mode (long-press inside Control Center), long-press the Ninety. control, and tap the small info icon to open its configuration sheet. Switch the pace and confirm.

Or add a second instance of the widget set to the other pace. iOS allows multiple instances of the same control. One Slow, one Quick — pick whichever you need in the moment.

03.The widget plays through the wrong output

Ninety. uses iOS's standard audio routing — whatever device is currently active for system audio (phone speaker, AirPods, AirPlay receiver, Bluetooth headphones) is what you'll hear. To change the output, swipe to expand the audio control in Control Center and pick a different destination.

04.The audio cuts off when I switch apps or lock the screen

It shouldn't. Ninety. uses iOS background audio mode, so the ninety-second session continues uninterrupted when you lock the screen or move to another app. If the audio is stopping for you, please email and include your iOS version and iPhone model — we'll investigate.

05.My music app stopped playing instead of dipping

Most music and podcast apps respect iOS's duck others audio policy and lower their volume while Ninety. plays, then return to full volume when the session ends. A small number of audio apps (some podcast players in particular) ignore the policy and pause instead. This is a behavior of those specific apps; Ninety. is asking iOS for the standard duck behavior.

06.The first tap of the day sounds slightly rough

A brief audio click can occur the very first time the app's audio engine engages your phone's audio hardware — typically the first widget tap after a fresh app launch. Subsequent taps within the same session are clean. We're aware of this and a future update will address it. In the meantime: every tap after the first is smooth.

07.Tapping the widget opens the app — is that intentional?

Yes, in the current version. Ninety. uses an iOS architecture (AudioPlaybackIntent) that requires the app to be in the foreground when audio starts. A future update will move to a different architecture that lets the widget play without bringing the app forward. For now, tap the widget and the app opens with the breathing button on screen — tap again to stop, or just close the app and the audio continues.

08.Refunds, App Store issues

Refunds and billing for App Store purchases are handled by Apple — sthreelabs has no access to your purchase. To request a refund, visit reportaproblem.apple.com.

09.Anything else

Email [email protected]. Bug reports, feature wishes, just-thanks notes — all welcome. We aim to respond within a few business days.