Apps · Paper Chaos · Support

Paper Chaos Support

Stuck on the route? Most answers are below. If yours isn't, email us directly. There's no ticket system, and a person reads every message.

Contact: hello [at] sthreelabs [dot] com

01.Getting purchases back

The Founder's Pack and "Unlock now" belong to your Apple ID. On a new device, or after reinstalling, open Settings → Restore purchases and they come back.

Bought coins are a little different: they're spent as you play, so Apple can't restore them. Instead, the game keeps your bought-coin balance in your own iCloud, and it follows you to any iPhone or iPad signed in to the same Apple ID with iCloud turned on. Coins earned by playing stay on the device where you earned them.

02.Game Center and the leaderboards

Tap the trophy at the top of Home to see the leaderboards: the Daily Route for each neighborhood, your best week and best day in each, and total stars. If you aren't signed in to Game Center, the game asks once on Home; you can also sign in from iOS Settings → Game Center. Without Game Center the game plays exactly the same, your scores just aren't posted.

The finisher's "Special Edition" bonus doesn't count on the leaderboards, so everyone is ranked on the riding.

03.The Daily Route

The yellow Daily Route ticket on Home is one street, the same for every player that day. Ride it as many times as you like; only your best score counts. A new street arrives and the leaderboard resets at midnight UTC (8 pm Eastern during daylight saving time, 7 pm in winter). The Daily Route is for the score alone: it doesn't pay coins or stars and doesn't move your week.

04.Opening the other neighborhoods

• Zombie Block opens free once you've earned 12 stars in Ordinary Suburb. If you'd rather not wait, Shop → Worlds offers "Unlock now".
• The Boardwalk comes with the Founder's Pack. After buying, find it in Routes.

05.Controls

• The thumb stick steers and changes your speed.
• THROW throws a paper to the house side. The smaller button throws toward the road side, and on the Boardwalk it lobs ice cream cones.
• TRICK: hold it for a wheelie. Tapping it to hop, and hopping cars at top speed, unlock as you earn stars.
• Left-handed? Settings → Throw buttons on the Left moves the thumb stick to the other side.

Missed a tip? Settings → Replay tips shows them again, including the finisher move.

06.Sound, vibration and screen shake

Settings has separate sliders for Music and Sound effects, plus switches for Vibration and Screen shake (screen shake starts off). The game also follows your phone's silent switch, and your own music keeps playing underneath it.

07.Starting over

Settings → Reset progress deletes your week, earned coins, gear, stars, challenges and best runs. Bought coins and your settings stay. It can't be undone.

08.Keeping purchases in check

Every purchase shows its price in real money and asks you to confirm before Apple's own purchase sheet. If a younger player uses your device, Family Sharing's Ask to Buy or Screen Time's purchase restrictions give you the final say on every one.

09.Refunds and App Store issues

Refunds and billing for App Store purchases are handled by Apple; sthreelabs has no access to your purchases. To ask for a refund, visit reportaproblem.apple.com.

10.Anything else

Email hello [at] sthreelabs [dot] com. Bug reports, ideas for the next neighborhood and high-score bragging are all welcome. It helps to include your device and iOS version for a bug. We aim to reply within a few business days.